Refund Policy

What if I need a refund? 

Thank you for shopping at PandaGlow. We appreciate the trust you place in us and are committed to providing you with a delightful shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Eligibility for Refund:

  • Defective or Damaged Products: We take pride in the quality of our products; however, if you receive a defective or damaged item, please contact us within 48 hours of receiving your order.

  • Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us within 48 hours of receiving your order.

2. Non-Eligibility for Refund:

  • Change of Mind: We do not offer refunds for products if you change your mind or no longer want the item.

  • Incorrect Address: Please double-check your shipping address during the checkout process. We are not responsible for refunds or replacements if the address provided is incorrect.

3. Refund Process:

  • To request a refund, please contact our customer support team at with your order number, a description of the issue, and supporting photos (if applicable).

  • Once your request is reviewed and approved, we will provide you with instructions on how to return the item.

  • Refunds will be issued to the original payment method within 1-3 business days after we receive the returned product.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (defective, damaged, incorrect item).

5. Exchanges:

  • We do not currently offer exchanges. If you need a different lamp, please return the original item and place a new order.

6. Cancellation Policy:

  • Orders cannot be canceled once they have been processed. Please review your order carefully before completing the purchase.

7. Contact Information:

  • For any questions or concerns regarding our refund policy, please contact us at

PandaGlow reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for shopping with PandaGlow!