Refund Policy

What if I need a refund? 

Thank you for shopping at PandaGlow. We appreciate the trust you place in us and are committed to providing you with a delightful shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Eligibility for Refund:

  • Defective or Damaged Products: We take pride in the quality of our products; however, if you receive a defective or damaged item, please contact us within 48 hours of receiving your order.

  • Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us within 48 hours of receiving your order.

2. Non-Eligibility for Refund:

  • Change of Mind: We do not offer refunds for products if you change your mind or no longer want the item.

  • Incorrect Address: Please double-check your shipping address during the checkout process. We are not responsible for refunds or replacements if the address provided is incorrect.

3. Refund Process:

  • To request a refund, please contact our customer support team at contact@pandaglow.com with your order number, a description of the issue, and supporting photos (if applicable).

  • Once your request is reviewed and approved, we will provide you with instructions on how to return the item.

  • Refunds will be issued to the original payment method within 1-3 business days after we receive the returned product.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (defective, damaged, incorrect item).

5. Exchanges:

  • We do not currently offer exchanges. If you need a different lamp, please return the original item and place a new order.

6. Cancellation Policy:

  • Orders cannot be canceled once they have been processed. Please review your order carefully before completing the purchase.

7. Contact Information:

  • For any questions or concerns regarding our refund policy, please contact us at contact@pandaglow.com.

PandaGlow reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for shopping with PandaGlow!

PandaGlow™